Contact Us

Account and payment issues

Deposits, withdrawals, verification checks and anything touching your actual money or account access sit with Mr Green’s own customer support team. Those agents hold your account records and payment history, so they are the only ones who can trace a missing transfer, lift a block or amend your personal details. The editorial team cannot see your account, cannot pull up your transaction log and cannot act on your behalf with the operator.

The editor’s remit

Questions about how a bonus is wagered, what a game’s return percentage means or how self-exclusion works are best put to the operator’s support desk, since those answers depend on your specific account terms. The editorial team can, however, help with the accuracy of this site. If a review contains a game that no longer appears in the lobby, a payout method that has been retired or a promotion that has changed, send the correction through and it will be checked against the operator’s published information.

Corrections and outdated content

Corrections are handled on the basis of verifiable evidence. Point to the page or section in question, set out what has changed and, where possible, give a reference to the operator’s current terms or game list. Material that can be confirmed is amended without undue delay; material that cannot be confirmed is left as it stands rather than rewritten on unverified word alone. The site is reviewed periodically, but offerings shift quickly, so a reader’s tip often reaches the desk faster than the next scheduled pass.

What this contact channel is not for

This form is not a route to Mr Green’s support queue. Complaints about a refused withdrawal, a disputed bonus or a closed account must go to the operator directly, and the same applies to any request to alter account data or reset credentials. Queries that name a specific player account cannot be answered here. The editorial team also cannot offer legal advice, interpret a contract or confirm whether a particular bonus term applies to your situation — those calls belong to the operator’s own terms and its support staff. For anyone under eighteen, this site is not a service they may use, and any contact from a minor will be directed away from gambling content.